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Facilities Services Manager

Job Type : Direct
Hours : Full Time
Required Education : Bachelors Degree
Travel : No
Relocation : No
Job Industry : Retail

Job Description :
Responsibilities and essential job functions include but are not limited to the following: 


Leadership - Setting goals for the work group, developing organizational capability, and modeling how we work together: 

  •  Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results 

  • Supports the implementation of company programs to ensure the success of the Company. 

Planning and Execution - Developing strategic and operational plans for the work group, managing execution, and measuring results: 

  • Prepares, communicates and educates client groups and team on changes in policies and practices within the organization 

  • Plans and manages business unit and department processes and practices to ensure that programs are aligned with company business goals and objectives. 

  • Prepares, communicates and educates client groups and team on changes in policies and practices within the organization. 

  • Participation in; renovation scoping process/ portfolio/market planning. 

  • Overall project management to ensure execution of initiatives as required. 

  • Support Operations in process gaps 

Business Requirements - Providing functional expertise and executing functional responsibilities: 

  • Coordinates vendor training initiatives and performance feedback. 

  • Interfaces with Landlord and Government departments to adhere to lease standards and code policies. 

  • Manages capital projects, equipment replacement, minor retrofit and enhancement, and other initiatives. Reviews bids and executes capital projects to completion.

  • Manages new store turnover processes and service warranty contracts. Monitors equipment performance and evaluates service warranty issues for capital equipment. Manages equipment inventories and asset tracking. 

  • Manages regional/ mutli regional/national vendors for facilities repair and maintenance. Prepares requests for proposal from regional vendors for preventive maintenance contracts. Troubleshoots specific technical issues for the vendors. 

  • Manages repair and maintenance and capital budgets. Assists in the forecasting, scoping and execution of budgets. Tracks and analyzes budgets and makes recommendations for action. Provides reports to operations management on status of respective capital projects. 

  • Manages the retail equipment service program. Establishes service levels for stores, equipment technicians, contractors and vendors. 

  • Engages/Coaches Operations on store condition & roles/responsibilities 

  • Manages the environmental performance of facilities by monitoring electricity, natural gas and water consumption, responding to issues, ensuring resolution through repair, potential credits, and working with the landlord and Utility Companies to investigate issues as applicable. 

  • Interfaces with Landlords, operations, and waste consultants to improve waste management practices, optimize services, increase waste diversion and recycling of materials in order to reduce financial, operational and environmental impact of waste management. 

  • Complete LEED Commissioning training to become certified to commission company owned stores. This involves but is not limited to verification that systems are designed, installed and calibrated to operate as intended. Systems include, but are not limited to HVAC, lighting controls, water heaters and fans. 

  • Review design intent and documentation to confirm that all LEED qualifications are met. In addition, develop, incorporate and utilize commissioning plan and verify the performance of all systems. 

  • Completes the commissioning report for submission to the US Green Building Council (USGBC) and follow up on any additional requirements to achieve LEED certification. 

Partner Development & Team Building : Providing partners with coaching, feedback, and developmental opportunities and building effective teams: 

  •  Challenges and inspires team members to achieve business results. 

  • Conducts and ensures the completion of performance reviews. 

  • Ensures partners adhere to legal and operational compliance requirements. 

  • Oversees training and development of partners directly and indirectly managed and makes effective staffing decisions. 

  • Provides coaching, direction and leadership support to team members in order to achieve partners, business and customer results

Required Qualifications :

  • Bachelors Degree

  • Construction or related mechanical trade, with experience managing service and maintenance vendors (3 years) 

  • Expense budget accountability (2 years) 

  • Retail or restaurant chain operations (2 years) 

  • Managing computerized maintenance database (1 year) 

  • Project management and preventative maintenance program (1 year)

  • Ability to apply knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities 

  • Ability to communicate clearly and concisely, both orally and in writing 

  • Negotiation skills  

  • Ability to administer contracts  

  • Knowledge of general construction 

  • Knowledge of electrical, plumbing and mechanical 

  • Intermediate knowledge of Microsoft Office Suite applications, particularly Excel and Outlook 

  • Basic knowledge of database queries and analysis

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