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Credit and Collection Representative

Location : Bayamón
Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No
Job Category : Accounting/Auditing

Job Description :
Ensure that all the credit granted is recovered within the terms established by the company, maintaining the collection portfolio within the agreed performance indicators.


  1. Monitor and maintain assigned accounts.

  2. Process and update daily deposits to customer accounts and invoices, ensuring reconciliation of deposits (checks received by mail, wire transfers, vendor deposits).

  3. Analyze customer accounts after payments are applied to identify skipped bills, partial payments and price differences to immediately resolve discrepancies.

  4. Review and process account adjustments, credit notes and claim any improper deductions.

  5. Weekly review the "aging" through the available resources (Corvu and AS/400) to determine debts over 35 days and cigarettes over 14 days.

  6. Generate the expiration report of your accounts and identify those critical problems and submit the information to the Supervisor and Sales Department.

  7. Process invoices generated by the EDI system and work accounts/reports through it.

  8. Contact customers and vendors to manage collections of overdue invoices. Identify delinquent accounts and develop collection action plan with supervisor.

  9. Document and keep notes in the system of each situation or difference in the accounts to facilitate their analysis and follow-up.

  10. Maintain interdepartmental communication to resolve any situation that arises from: billing, customer service, merchandise receipt, accounting, sales, etc.

  11. Recommend to the supervisor credit hold orders, accounts to suspend, accounts for collection agencies, accounts to “write off”.

  12. Participate in planning meetings to define department goals. Measure the results obtained to meet the organization's goals and determine opportunities.

  13. Meetings with vendors and supervisors to facilitate aging.

  14. Protect the integrity of the company by keeping information confidential.

  15. Perform other duties as requested by your supervisor.

Required Qualifications :
Bachelors Degree in Accounting, finance or equivalent 

 

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