Digitization and Archive Clerk

Manage the receipt of claims submitted by policyholders or beneficiaries, which includes identification, assignment or creation of the file, and delivery to the Claims Department.

Identify, verify, digitize, index, and transfer documents related to operations in general; as needed, file and maintain physical files and documents of claimants and agents; create and maintain control of numerical files for claims; file documents from various departments; safeguard files assigned to the area; archive evidence of acknowledgment of receipt for certified mail; file all types of documents required in each file; maintain records of files delivered to other departments and locate requested files from the archive to ensure proper handling.

Prepare reports on the reconciliation of digitization and/or identification of images previously digitized in the general archive of images not registered in Doculex/Indicium; record boxes of documents to be sent to external storage (Data Storage), their return to departments, or their destruction in accordance with guidelines for the retention period of physical documents and established processes for handling physical and electronic documents.

Monitor and control access of employees and visitors to the Central Archive; maintain a record of visits.

Identify, segregate, and send inactive files and requests to external storage; deliver and retrieve documents and requests from the archive to external storage and vice versa; search for requests and follow up internally on the return of boxes and/or files to maximize archive space and ensure proper handling of company documentation.

Provide support to the Document Printing unit and perform related tasks as required based on organizational needs.