Front Desk Supervisor
Job Type :
Direct
Hours :
Full Time
Travel :
No
Relocation :
No
Job Industry :
Service
Job Category :
Customer Service and Call Center
Job Description :
A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Applicants must address problems guests have with their rooms, collect payments and settle the register at the end of the workday. Other duties include providing extra services ordered by guests, communicating with and instructing other employees and ensuring the lobby remains clean.
Required Qualifications :
- Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs.
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff.
- Collect the guest’s payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary.
- Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports.
- Ensure that extra services ordered by the guests, such as alcoholic drinks, entertainment and food, are properly accounted for and charged on the final bill.
- Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
- Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
