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Patient Assistance Program Coordinator

Job Type : Direct
Hours : Full Time
Travel : No
Relocation : No
Job Industry : Healthcare - Health Services
Job Category : Healthcare - Other

Job Description :

The Patient Assistance Program Coordinator is responsible for coordinating patient access to medications necessary for their treatment, regardless of their ability to pay. The Patient Assistance Program Coordinator acts as a link between health providers, patients and foundations providing the necessary assistance to guarantee patients with high co-payments and / or financial limitations that they can receive the treatment ordered by their physicians.

Responsibilities include but are not limited to:

  • Responsible for the daily work plan of the Patient Assistance Program team.

  • Manage reports for all PBMs and other business partners.

  • Attend and collaborate in all meeting with manufactures & other entities.

  • Identify qualified program participants in accordance with eligibility requirements.

  • Manage and process applications to pharmaceutical manufacturers’ PAP programs.

  • Monitor and track value of drugs recovered for billing and reporting processes.

  • Build relationships with and act as liaison to physicians, patients, and PAP programs.

  • Maintain daily contact with patients, physicians, pharmacy personnel, and PAP programs to ensure high level of service and assist in program participation;

  • Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information;

  • Educate physician, patient and drug companies on program mission, guidelines, requirements and appropriate referral;

  • Extensive patient communication/education to determine eligibility for assistance;

  • Identify and resolve rejected applications, including accessing comparable drug regimen;

  • Document in detail in the CPR+ platform all the steps taken in favor of patients enrolled in the pharmacy’s PAP;

  • Maintain an updated list of available financial aid entities;

  • Monitor funding balances in each of the financial aid entities;

  • Monitor assistance balances for each enrolled patient to ensure funding is available until completion of therapy;

  • Maintain security and confidentiality of patient information;

  • Performs other duties as assigned.

Required Qualifications :


Candidate Experience and Education: 

  • Pharmacy Technician Degree is Required

  • Business Administration Degree is preferred

  • HIPAA, both Security & Privacy; Confidentiality, & Fraud, Waste and Abuse (FWA)

  • 1 year of previous experience in customer service and Patient Assistance Programs is required;

  • 2 years of experience in a healthcare business office, hospital or registration environment is preferred;

  • Prior experience as Pharmacy Technician, social worker or patient advocate is preferred.

Technical Skills:

  • Knowledge of Microsoft Office programs (Word, Excel, Outlook) is required;

  • Knowledge of CPR+ is preferred;

  • Knowledge of specialty drug products is preferred;

  • Knowledge of requirements of the pharmaceutical industries Medication Patient Assistance Programs is helpful.

  • Ability to communicate effectively in English and Spanish is required. 

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