Patient Assistance Program Coordinator

Job Type : Direct

Hours : Full Time

Travel : No

Relocation : No

Job Industry : Healthcare - Health Services

Job Category : Healthcare - Other

Job Description :

The Patient Assistance Program Coordinator is responsible for coordinating patient access to medications necessary for their treatment, regardless of their ability to pay. The Patient Assistance Program Coordinator acts as a link between health providers, patients and foundations providing the necessary assistance to guarantee patients with high co-payments and / or financial limitations that they can receive the treatment ordered by their physicians.

Responsibilities include but are not limited to:

Responsible for the daily work plan of the Patient Assistance Program team.

Manage reports for all PBMs and other business partners.

Attend and collaborate in all meeting with manufactures & other entities.

Identify qualified program participants in accordance with eligibility requirements.

Manage and process applications to pharmaceutical manufacturers’ PAP programs.

Monitor and track value of drugs recovered for billing and reporting processes.

Build relationships with and act as liaison to physicians, patients, and PAP programs.

Maintain daily contact with patients, physicians, pharmacy personnel, and PAP programs to ensure high level of service and assist in program participation;

Answer pharmacy’s questions regarding day-to-day operational issues, product/vendor information;

Educate physician, patient and drug companies on program mission, guidelines, requirements and appropriate referral;

Extensive patient communication/education to determine eligibility for assistance;

Identify and resolve rejected applications, including accessing comparable drug regimen;

Document in detail in the CPR+ platform all the steps taken in favor of patients enrolled in the pharmacy’s PAP;

Maintain an updated list of available financial aid entities;

Monitor funding balances in each of the financial aid entities;

Monitor assistance balances for each enrolled patient to ensure funding is available until completion of therapy;

Maintain security and confidentiality of patient information;

Performs other duties as assigned.

Required Qualifications :

Candidate Experience and Education:

Pharmacy Technician Degree is Required

Business Administration Degree is preferred

HIPAA, both Security & Privacy; Confidentiality, & Fraud, Waste and Abuse (FWA)

1 year of previous experience in customer service and Patient Assistance Programs is required;

2 years of experience in a healthcare business office, hospital or registration environment is preferred;

Prior experience as Pharmacy Technician, social worker or patient advocate is preferred.

Technical Skills:

Knowledge of Microsoft Office programs (Word, Excel, Outlook) is required;

Knowledge of CPR+ is preferred;

Knowledge of specialty drug products is preferred;

Knowledge of requirements of the pharmaceutical industries Medication Patient Assistance Programs is helpful.

Ability to communicate effectively in English and Spanish is required.