Trade Claims Analyst PR

Handling of logistic claims data in Salesforce: including shortages, defects, quality, temperature, documentation, claims from shipping companies, among others.

• 
  

  Linkage between quality departments, carriers, and insurance companies to investigate claims received from customers.

  
  


• 
  

  Ensure all audit points are properly addressed upon receiving a claim: providing documentary support for all claimed charges, approving/rejecting charges, communicating with the customer, and ensuring charges reported to Finance are accurate.

  
  


• 
  

  Act as the "face of the customer" for all logistic claims within the Supply Chain department, providing follow-up, addressing inquiries, providing status updates, and timely resolution of cases.

  
  


• 
  

  Responsible for drafting the "letter of intent" in cases of temperature loss to the insurance company, and follow up until the claim is fully reimbursed.

  
  


• 
  

  Investigate, analyze, and process customer deductions on payments for logistic items.

  
  


• 
  

  Effectively communicate cases requiring authorization, including the investigation findings and the amount to be claimed.

  
  


• 
  

  Tracking of credit notes issued by Finance.

  
  


• 
  

  Collaborate with management to identify improvements in the claims processes, root cause analysis, to enhance service to our customers.

  
  


• 
  

  Maintenance of data in Salesforce for logistic claims KPIs in the Supply Chain.

  
  

• 
  

  Bachelor's degree in Business: preference given to those with a focus on supply chain or logistics. Finance, international trade compliance, data analysis, or related fields are also accepted.

  
  


• 
  

  2-3 years of experience in Supply Chain, Logistics, Claims, or similar role required.

  
  


• 
  

  Minimum 2-3 years of experience handling imports/exports, preferably in commercial deductions and/or credits and collections.

  
  


• 
  

  Ability to prioritize multiple demanding tasks and adapt to changing priorities.

  
  


• 
  

  Self-disciplined and highly organized.

  
  


• 
  

  Strong verbal and written communication skills in both English and Spanish.

  
  


• 
  

  Previous experience working with tight deadlines and demonstrated responsibility for precision and punctuality in work performed.

  
  


• 
  

  Proficiency in Microsoft Office required; Excel proficiency essential. Previous experience with SAP and Salesforce preferred.

  
  


• 
  

  Customer service skills.